We provide free technical support for all customers only for 30 days after the date of purchase!
If you wish to receive priority technical support beyond that date and receive software updates throughout the year, you need to purchase a 1-Year Support & Maintenance Pack for your software, which entitles you to these and other benefits.
Do you want to report a bug or do you have a support inquiry? Report a bug Request Support
Are you an existing RealObjects customer? yes no
For reporting a bug, it would be very appriciated if you could fill out our bug report form as detailed as possible.
Following you will find some easy and quick questions, which will help to offer you the best support regarding your usage of our products.
Are you already using the latest release package of your edit-on Pro version? yes no
Is there a technical problem while downloading/installing our products? yes no
Were you able to solve the problem by trying to reinitialize the download some time later? yes no
Congratulations! We are glad to hear this.
If you were not able to solve this technical issue, please give us a description of the problem you encountered by filling out our Presales Online Support form.
To optimize the support efforts of RealObjects please check our free online support options:
In case you were not able to solve the problem using our free support options, please use our presales support form to request personalized RealObjects support.
Unfortunately it is not possible to give you support on problems which might already be fixed within the latest version.
Please feel free to download the latest release version of edit-on Pro within the download area of our website.
Did you already check our free support area where you can find several FAQs regading licensing and technical problems? yes no
To provide you with the most effective support, we ask you to check our free support options first, such as:
If your problem could not be solved by using our FAQs, please reinitialize this page and answer the preceeding question with yes.
Do you have a valid 1 Year Support & Maintenance Pack? yes no
Did you purchase your edit-on Pro license within the past 30 days? yes no
You are eligible to receive RealObjects 30-Day After Sales Support.
Please note, that RealObjects provides this this After Sales Support just 30 days beyond the date of purchase.
After this period no further free support on integrational and other technical problems will be granted.
If you are still in this 30-Days period you can still purchase a Support and Maintenance Pack for your license.
This qualifies you to receive RealObjects Premium Support for one year! Furthermore the Support & Maintenance Pack enables you to receive all minor and major Updates of edit-on Pro free of charge!
This offer is restricted to 30 days after purchase. If this period expires you would have to buy an upgrade to be able to receive the next major version of edit-on Pro.
So team up with over 1500 other RealObjects customers and enjoy the most exciting features in present and future.
We are sorry, but we do no longer provide free personalized technical support beyond 30-days after purchasing an edit-on Pro license.
If you'd like to continue to receive personalized technical support from us, please purchase an Upgrade to the latest version of the edit-on Pro series, which also gives you the opportunity to enroll in a Support & Maintenance Pack contract at the same time.
Our official pricelists can be found at: www.realobjcects.com/Pricing.564.0.html.
If you want to receive a official quotation please refer to sales@realobjects.com.
Otherwise, please utilize our online support options, such as our several FAQs (technical FAQs, licensing FAQs) to get help with edit-on Pro.
That's great! You are eligible to receive free priority technical support.
For submitting your request please enter the Request Support form.
The RealObjects support team will process your support request and contact you as soon as possible.
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